Norcross Digital Marketing

Reputation Management

Digital Marketing Tips For Small Business

Customer Journey
Business Listings

Following 5 Phases of the Modern Customer Journey

Customers travel through a series of steps—whether they know it or not—before they make a purchase at a local business. This is known as the customer journey.

Reputation Management

How to Respond to Positive and Negative Reviews

Online reviews are critical to the success of a local business, with 93% of consumers saying online reviews impact their purchasing decisions. How does a business respond to online reviews? Do positive online reviews need to be responded to at all? How do you respond to a negative review? All these questions and more are covered here so you can leverage your online reputation to grow your business.

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